FREQUENTLY ASKED QUESTIONS
1. What Payment methods are accepted?
We accept check out with PayPal
2. My discount code is not working. What can I do?
Please make sure you are logged into the Maxcury web-site before attempting your purchase. Please enter the code as you received it (no extra spaces or dashes). Only one code may be applied per order. If you are still having trouble with the discount code, please reach out to our experienced support staff HERE.
3. I did not receive my order. What can I do?
Please click here to reach our Customer Support Team about your order.
4. How do I submit a claim for a warranty replacement?
5. I was sent the wrong item. What should I do?
Our experienced Customer Support Team can help you get the right item. Please SUBMIT A REQUEST and we will be happy to get this corrected for you!
6. Why am I being charged for shipping on my order?
Standard shipping is free for American orders of $30 or more. Shipping is calculated after any product discounts have been applied to the order.
7. How long will it take to receive my package?
Standard shipping time is 3-5 days for American orders. Other countries and regions may take 10-20 days.
8. When could you typically shipping?
Normally two working days.
9. How can I clean my case?
We recommend using a damp cloth and no harsh chemicals. Mild soap and water should do the trick.
10. Help! I can't get my case off my device.
All of our cases are designed to fit snugly on your device.We recommend holding the device securely in one hand with the camera facing towards you. Gently use your thumb to push through the camera hole, while pulling the case off around the edges of the phone in the opposite direction.We do have some "how to" videos on our YouTube here.