Covid-19 delivery delays
Due to the current pandemic, we are unfortunately experiencing delays with delivery. We endeavour to get your order to you ASAP but please bear with us as we are processing orders in a safe and efficient way for all.
Please note the temporary delivery lead times (from order date):
USA – 5-7 working days
Australia – at least 28 working days
Canada – up to 14 working days
Rest of the world: up to 28 working days
Please allow up to 28 days for your refund to be processed. Your refund will be processed immediately if you email us with a proof of return along with your order confirmation.
These time frames are only temporary and aim to resume back to our normal delivery times while making sure we are following government guidelines on this.
We are very sorry for any inconvenience this may cause, and we thank you for your continued patience.
What are the shipping destinations, costs and delivery times?
We’re happy to say that we ship to most countries in the world. However, if you aren’t sure about a shipping destination, contact us and we’ll be happy to help.
Unfortunately, we don’t deliver to freight forwarding addresses or P.O Boxes.
USA (USPS): 2 -3 working days
Canada (USPS): 3 – 4 working days
UK (Standard – Hermes): 2 – 3 working days
EU (DHL): 5 – 7 working days
Australia: Due to the Pandemic, delivery is taking longer and can be up to 5-6 weeks
Rest of World (Spring Global): 7-10 working days
Our delivery times are estimated from the date of shipping (not the date of order) and are a guide rather than set in stone, as things like bad weather and busy postal periods can sometimes get in the way.
UK – Free shipping on orders £20 and over. Cost is £3.95 on orders less than £20
Europe – Free shipping on orders €30 and over. Cost is €3,95 on orders less than €30
USA – Free shipping on orders $30 and over. Cost is $3.95 on orders less than $30
Australia – Free shipping on orders over A$35. Cost is A$6.95 on orders less than A$35
Japan – Free shipping on orders JP¥5400 and over. Cost is JP¥500 on orders less than JP¥5400
Canada – Free shipping on orders CA$59.95 and over. Cost is CA$5.95 on orders less than CA$59.95
Sweden – Free shipping on orders 499 kr and over. Cost is 45 kr on orders less than 499 kr
Our shipping costs can vary based on the carrier and warehouse location, but don’t worry, all prices will be shown at checkout before you place your order.
It’s important to remember that shipments to some countries can face strict controls from local customs authorities, which can sometimes cause delays. In some cases, you may even be contacted by our courier and/or a customs clearance broker to get certain information and authorisation for them to act on your behalf to import your order. If you don’t provide authorisation when contacted, you may become responsible for import duties or other fees charged – nobody wants that! If you’re not sure if this could affect you, it’s definitely worth contacting your local customs office before placing your order to be on the safe side.
Take a look at our Terms and Conditions for more information on the shipment of your order.
How do I track my order?
It’s super easy. Once your order has been shipped, you’ll get a dispatch confirmation with a tracking number and a link to trace your items.
If you’d set up an account with us before placing your order, you’ll be able to see where your order is via our website. Just log in and click on My Account, where you’ll be able to view your Order History and track your items.
My order has not arrived yet
We’re sorry it’s taking a little longer than expected. To quickly find out where your order might be, just log in to your Maxcury account and check your order status, or track your order using the link in your shipping confirmation email.
If you’re still not sure where your order is, please contact us and we’ll try our best to locate it as soon as possible. We’ll just need your name, email address and order number to get the ball rolling and see what’s going on.
I have just received an incorrect item in my order
Oh no, we’re really sorry. Please contact us and we’ll do our best to put things right. We’ll just need your name, email address and order number to try and figure out what went wrong.
Don’t worry about paying to return an incorrect item – we’ll provide a free returns label* so you’re not out of pocket. Just send the incorrect item in its original, undamaged packaging and we’ll sort out the rest. Before returning anything to us, please get in touch and let us know so we can get the correct item sent out to you straight away.
* for most countries.